Accounts Receivable & Legal Coordinator

POSITION SUMMARY

The Accounts Receivable & Legal Coordinator owns residential delinquency management and legal case support across the client portfolio. The role leads collection outreach, payment plans, and rent statements; tracks payments remitted to prior ownership; and keeps the A/R progress tracker current so performance can be reviewed by building class. On the legal side, the role is the primary point of contact for C2R’s legal partners, supplying the documentation needed to support active cases, auditing accounts monthly to identify new cases, and initiating those cases with the appropriate counsel. The role also provides ad hoc support to the Managing Director on escalated legal situations as required.

KEY RESPONSIBILITIES

1. Accounts Receivable

• Collection calls. Responsible for all delinquent outreach to residential tenants.

• Payment plans. Offers, memorializes, and tracks all agreed-to tenant payment plans.
• Rent statements. Owns the preparation and coordination of rent statement send-outs.
• Prior ownership payments. Tracks and manages all payments remitted to prior ownership across all managed properties.
• AppFolio A/R tasks. Completes all assigned and created A/R activities in AppFolio.
• A/R tracking. Regularly updates the A/R progress tracker ahead of scheduled check-ins to track performance by building class.
• Small balance campaign. Carries out execution of small balance notices to applicable tenants
• Delinquency documentation. Updates delinquency notes on Appfolio to track all efforts/progress made with tenants

2. Legal

• Attorney correspondence. Owns all correspondence with C2R’s legal partners in support of ongoing cases, including providing relevant documentation such as:
  • –  Tenant ledgers
  • –  Maintenance repair proof
  • –  Other case-specific records as requested by counsel
• Weekly legal report review. Conducts a weekly case status review with management to confirm there is movement on all cases
• Monthly case review. Conducts a monthly audit to determine whether any new cases must be started. Once the review is complete, initiates all cases with the appropriate counsel by property and case type.
• Managing Director support. Provides ad hoc support to the Managing Director on escalated legal situations as required, such as gathering and organizing documentation, preparing case summaries or timelines, and coordinating with legal partners.
• AppFolio legal tasks. Completes all assigned and created legal activities in AppFolio.

3. DHCR

▪ Tasks
–  Request paperwork
– Address rent reduction orders
–  Delp draft responses to overcharge cases/rent reduction claims

4. Miscellaneous

• Spanish call support. Provides support for incoming spanish calls with accounts/balance related concerns
• Process Improvement/Automation. Advocates and helps support company resources to make process improvements and/or add automation where feasible to make tasks and workflows more effective.

QUALIFICATIONS AND SKILLS

• Working knowledge of AppFolio, including tenant ledgers, delinquency reporting, and task management
• Familiarity with NYC multifamily residential collections, leases, and the landlord-tenant legal process
• Professional, firm, and courteous communication in collection calls and written correspondence
• Strong organization and follow-through across multiple buildings, open payment plans, and active cases
• Accurate recordkeeping and attention to detail with ledgers, payment plans, and case documentation
• Ability to work with outside counsel and to assemble complete documentation on short timelines
• Comfort with spreadsheets and trackers for performance reporting