Bilingual Phone Representative (English/Spanish)

Location: Fully Remote

Schedule: US Timezone

Salary: $1800- $2000 USD/month

**This role is exclusively available to candidates from Latin America. Please submit your resume in English.**

A progressive medical practice dedicated to delivering patient-centered healthcare services is currently seeking a Bilingual Phone Representative to join their team. The practice’s virtual pediatric clinic provides comprehensive, multispecialty ADHD care in accordance with the American Academy of Pediatrics guidelines. It is supported by a collaborative team of medical and behavioral clinicians who work together to offer families best-in-class treatment and a clear path forward.

As a Bilingual Phone Representative, you will be responsible for making outbound calls to prospective new patients, guiding them through the onboarding process, and scheduling their first appointments over the phone. This role requires strong communication skills, especially when explaining complex billing or insurance information to families, as well as the ability to handle rejections and navigate difficult conversations. The ideal candidate has experience in healthcare and is eager to grow into a leadership role on an emerging team.

Key Responsibilities:

• Make outbound calls to prospective new patients. Email and SMS communication may also be required depending on the patient.
• Guide new patients through the onboarding process, addressing concerns or objections as they come up.
• Effectively communicate complex billing and insurance information to families.
• Navigate rejections or difficult conversations with potential clients.
• Ensure patients complete necessary post-call tasks, such as reviewing consent forms or uploading diagnostic information.
• Build feedback loops to keep Product + Engineering teams aware of technical issues or bugs.
• Utilize CRM or sales software.
• Work independently to meet sales targets.

• Proven experience in phone sales or telemarketing.
• Strong communication and interpersonal skills.
• Ability to explain complex information clearly and concisely.
• Demonstrated ability to manage workload and achieve sales targets.
• Familiarity with CRM or sales software, telephony or customer service software (Zendesk), and collaboration tools like Google Suite and Slack.
• Bilingual proficiency in Spanish and English required.