Bilingual Virtual Administrative Assistant

 English/Spanish

Our Personal Injury Law Firm is growing, and we are looking for an experienced virtual assistant to help us stay organized, handle fast-paced projects with a smile, and provide high-quality work under pressure. This position plays a critical role in opening cases, managing documentation, and ensuring timely communication with providers and clients.

The ideal candidate will have a strong grasp of administrative processes, HIPAA compliance, and legal case workflows. The successful candidate will have some remote administrative support experience, a positive problem-solving attitude, and superb customer service and communication skills. If this sounds like you, start your application today!

• Ensure HIPAA compliance across all documentation and communications.
• Open new cases and upload related documentation into our Case Management System.
• Send NORs (Notices of Representation) to carriers.
• Request medical records and billing information from providers.
• Post incoming faxes and updates into MyCase.
• Review and track records via ChartSwap.
• Follow up with providers regarding pending requests and NOAs (Notices of Assignment).
• Maintain ongoing communication with clients and provide accurate, timely updates on case status.
• Support smooth coordination between clients, providers, and internal legal staff.

• Experience in a legal, medical, or administrative setting (personal injury experience preferred).
• Proficiency in legal practice management software (MyCase or similar).
• Familiarity with HIPAA and handling sensitive client information.
• Strong communication and organizational skills.
• Ability to multitask and manage time effectively in a remote environment.
• Bilingual in English and Spanish.
• Performance Metrics
• Timeliness and accuracy in opening cases and uploading documentation.
• Efficiency in provider and client communications.
• Proper and prompt posting of documents and faxes.
• Adherence to protocols and follow-up schedules.
• Quality of updates delivered to clients and attorneys.

Working Conditions-Benefits

• Fully remote position.
• Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST.
• Growth opportunities within a results-driven legal team.
• Competitive compensation based on experience and performance.