Collections & Accounts Receivable Specialist

Location: Remote – Latin America

Type: Full-Time

Language Requirement: Advanced English (C1+)

Software Requirement: Rent Manager (Required)

Role Overview

We are hiring a firm, fair, and persistent Collections & Accounts Receivable Specialist to manage tenant delinquencies across a growing mobile home park portfolio.

This is not a data-entry or passive admin role.

This role is phone-heavy, enforcement-focused, and results-driven, with a strong emphasis on recovering revenue, enforcing lease terms, and managing the legal eviction process in coordination with attorneys.

You will be the frontline owner of delinquency outcomes — holding tenants accountable while remaining professional, empathetic, and policy-driven.

If you’re comfortable having difficult conversations, understand the legal seriousness of collections, and take pride in improving delinquency metrics — this role is for you.

Key Responsibilities

High-Volume Outbound Collections

• Make daily outbound calls and texts to delinquent tenants
• Proactively pursue payments — we do not rely on automated emails
• Secure promises-to-pay and follow up until resolution
• Maintain consistent pressure while remaining respectful and professional

Negotiation & Resolution

• Structure realistic payment plans within company policy
• Clearly communicate consequences when payment plans are broken
• Balance empathy with enforcement — firm, fair, and consistent

Legal & Attorney Coordination

• Serve as the primary liaison with the company’s law firm
• Draft and manage legal notices, including:
  • Pay or Quit notices
  • Eviction filings
• Provide attorneys with accurate:
  • Rent Manager ledgers
  • Payment histories
  • Documentation needed to support filings
• Understand the legal gravity of notices and timelines

Rent Manager Ownership

• Log every call, text, payment promise, and outcome directly in Rent Manager
• Read and interpret tenant ledgers without assistance
• Apply late fees, post charges, and generate delinquency reports
• Maintain clean, audit-ready documentation at all times

Performance Metrics (Non-Negotiable)

Success in this role is measured clearly by:

• Delinquency Rate
• Cash Collected
• Follow-through on payment plans
• Accuracy and completeness of Rent Manager documentation

Must-Have Qualifications

These are required, not optional:

• Proven job stability
  • 2+ years in previous roles
  • No pattern of job-hopping
• Hands-on Rent Manager experience
  • Reading ledgers
  • Applying fees
  • Running delinquency reports
  • No training required
• Legal / eviction process experience
  • Comfortable drafting notices
  • Professional communication with attorneys
• Phone confidence
  • Enjoys being on the phone
  • Not afraid of awkward or difficult conversations
• Bilingual (English + Spanish) with strong verbal clarity
• Results-driven mindset with strong follow-through

Ideal Candidate Profile

This role is ideal for someone who:

• Is polite, persistent, and firm
• Understands collections is about accountability, not avoidance
• Can be empathetic without being permissive
• Takes pride in clean documentation and strong outcomes
• Treats collections as a business-critical function, not an afterthought

Why This Role Matters

You will play a direct role in:

• Protecting revenue
• Reducing delinquency risk
• Supporting legal outcomes
• Stabilizing a growing mobile home park portfolio

This is a high-impact role with clear expectations, real ownership, and measurable results.