Customer Success & Operations Associate (Remote – Latin America)

About Virtual Wizards

Virtual Wizards partners with fast-growing U.S. companies to provide high-performing remote professionals from Latin America.

Our mission is to connect exceptional bilingual talent with innovative teams—giving companies the flexibility, ownership, and cost-efficiency to grow without borders.

We’re currently hiring a Customer Success & Operations Associate for one of our U.S.-based clients in the agricultural technology sector.

This client helps farmers and ranchers access funding and financial programs without the administrative burden—empowering them to focus on the work that truly matters.

About the Client (Agritech Company)

Our client is a software platform that makes it easy for farmers to find, apply for, and secure funding for their agricultural projects.

They’re backed by world-class investors, sustainability experts, and universities focused on advancing climate-resilient agriculture.

Since launching, the company has helped thousands of farmers and agribusinesses secure millions of dollars in funding with an outstanding success rate.

Their mission is simple: unlock funding at scale for the people who feed and fuel the world.

 Company Culture

The team is small, fast-moving, and deeply mission-driven. They believe in:

• Respect for the people they serve: Listening first, building with empathy, and working in partnership with farmers and ranchers.
• Action with quality: Moving quickly while maintaining care and attention to detail.
• High ownership: Everyone contributes meaningfully, takes initiative, and follows through.
• Feedback as fuel: Clear, kind, and timely feedback drives personal and collective growth.

It’s also a fun, collaborative team—where wins are celebrated and everyone has the flexibility to do meaningful work with balance and purpose.

The Role

As a Customer Success & Operations Associate, you’ll be on the front lines supporting farmers every day—ensuring they have a smooth experience from first contact to funding success.

You’ll manage communications, coordinate internal workflows, research opportunities, and help improve systems as the company scales.

This is an opportunity for someone who thrives in fast-paced, purpose-driven environments and loves solving operational challenges that make a real-world impact.

Responsibilities

• Serve as a primary point of contact for farmers and partners, ensuring an excellent customer experience at every stage.
• Research and identify funding and grant opportunities across the U.S. to support agricultural projects.
• Maintain accurate customer records and data in internal systems and CRMs.
• Collaborate cross-functionally with grant writers, leadership, and product teams to keep projects on track.
• Proactively resolve questions or issues and escalate when needed to maintain top-tier service.
• Share customer insights to help shape the platform and improve overall experience.

What We’re Looking For

• 3+ years in a customer-facing or operations role (Customer Success, Account Management, or Project Coordination).
• Strong communication and relationship-building skills.
• Passion for helping customers succeed — especially within agriculture, sustainability, or impact-driven industries.
• Excellent English communication skills (C1+ level).
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a remote setup.
• Self-starter with the ability to take initiative and work independently.
• Comfortable giving and receiving feedback in a growth-minded culture.

The Interview Process

Our client’s interview process is designed to help both sides get to know each other and see if there’s a strong mutual fit.

1. Introductory Interview (Virtual Wizards Team) A 30 minute call to discuss your background, experience, and what you’re looking for in your next opportunity.
2. Introductory Interview (Client) A 30–45 minute conversation directly with the client’s team to learn more about your background, goals, and alignment with the role.
3. Take-Home Assignment A short project simulating real aspects of the job to understand your approach to open-ended problems.
4. Client Interview (Customer Success Leadership) A deeper conversation about your experience, communication style, and ability to manage customer relationships.
5. Final Round Interview (Founders) A strategic conversation exploring ownership, problem-solving, and cultural alignment.

Why Join Through Virtual Wizards?

• Direct placement: You’ll be hired directly by the client as a long-term contractor.
• No middle layers: You own the relationship from day one.
• Career growth: Work with an ambitious U.S. startup in a mission-driven industry.
• Support network: Virtual Wizards guides you through every step — from interview prep to onboarding and beyond.