Guest Coordinator (Short-Term Rental)

Job Title: Guest Coordinator (Short-Term Rental)

• Full-time: 40 hours per week
• Thursday–Sunday schedule (3 consecutive days off)
• Aligned with U.S. time zones
• Fully remote (LATAM-based candidates)

Overview

We’re looking for a Guest Coordinator to support a fast-growing short-term rental management company operating across multiple U.S. markets. This role is ideal for someone who thrives in ownership-driven environments, can manage issues end-to-end, and communicates clearly with guests, vendors, and internal team members.

This is not a task-only role. You’ll be responsible for owning guest experience and operational coordination from start to finish, especially around maintenance, turnovers, and day-to-day guest needs.

What You’ll Be Responsible For

Guest Communication & Experience

• Serve as a primary point of contact for guests before, during, and after their stay
• Handle guest questions, issues, and escalations with empathy, clarity, and urgency
• Coordinate solutions when issues arise (parking, access, maintenance, weather-related challenges, etc.)
• Communicate updates proactively so guests are never left guessing

Maintenance & Issue Coordination

• Own issues from report → resolution (not just dispatching)
• Coordinate with vendors (HVAC, cleaners, snow removal, repairs, etc.)
• Track progress, follow up without being asked, and confirm completion
• Communicate outcomes to guests and internal stakeholders
• Handle vendor payments and confirmations as needed

Operations & Project Ownership

• Manage tasks and workflows inside Monday.com
• Keep systems organized and up to date (PMS, task boards, documentation)
• Ensure work orders and guest issues are properly logged and closed
• Identify gaps or recurring issues and flag them proactively

Systems & Tools You’ll Use

• PMS platforms: Hostfully, Hospitable
• Task management: Monday.com
• Cleaning coordination: Turno
• Messaging tools and AI-assisted guest messaging (HostBuddy AI)
• Google Workspace (Docs, Sheets, Calendar)
• Smart home tools (Ring, Blink, thermostat apps, etc.)

What Success Looks Like (First 60–90 Days)

• You can independently manage guest issues and maintenance coordination
• Minimal supervision required for day-to-day operations
• Guests feel informed, supported, and taken care of
• Vendors are coordinated efficiently and follow-ups happen automatically
• Systems are clean, organized, and updated consistently
• Issues are flagged early — not after they become problems

Required Skills & Experience

• Strong written and verbal English communication
• Proven experience in guest services, property management, hospitality, or operations
• High level of ownership and follow-through
• Comfortable managing multiple moving parts at once
• Organized, detail-oriented, and proactive
• Able to stay calm and solution-focused in urgent situations

Nice to Have (Not Required)

• Experience with short-term rentals or hospitality
• Familiarity with Hostfully, Hospitable, or similar PMS tools
• Experience working with vendors or maintenance coordination
• Spanish fluency (bonus)
• Experience improving workflows or automations in Monday.com

What This Role Is Not

• Not a passive VA role
• Not task-only or ticket-passing
• Not micromanaged
• Not a call-center-style position

This role is for someone who owns outcomes, not just tasks.