About the role:
Samsara is looking for a highly motivated and strategic Sales Operations Manager to lead a team of analysts responsible for executing and optimizing critical pre-sales and post-sales processes that support our Account Executives. This is a high-impact role focused on managing operational complexity, resolving escalations, and driving continuous improvement across our systems and workflows. The ideal candidate is a people leader, problem solver, and cross-functional collaborator who thrives in a fast-paced environment.
This is a remote position open to candidates residing in Mexico.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.
In this role, you will:
- Lead and manage a high-performing team of Sales & Contract Administrators, providing day-to-day guidance, coaching, and support to ensure operational excellence.
- Oversee execution of complex, high-volume post-sales processes including invoicing, contract amendments, purchase order processing, and order validation for multi-year and high-value deals.
- Act as the primary escalation point for the team, addressing roadblocks quickly and ensuring timely resolution for both internal stakeholders and external customers.
- Build and maintain strong partnerships with Sales, Finance, Legal, and Customer Success teams to ensure seamless handoffs and end-to-end support.
- Engage directly with customer procurement teams to verify documentation accuracy and completeness, ensuring compliance with internal policies and timelines.
- Identify bottlenecks and opportunities for improvement within sales support workflows, leading initiatives to streamline, standardize, and scale processes.
- Define and track team KPIs, monitor performance, and implement strategies to optimize throughput, accuracy, and service levels.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop and lead an inclusive, engaged, and high performing team while supporting their career growth and engagement.
Minimum requirements for the role:
- 5–8 years of experience in Sales Operations, Customer Support, or similar roles, including 2+ years in people management
- Demonstrated ability to lead operational teams supporting complex, high-volume business processes
- Strong organizational and prioritization skills with a proven track record of meeting tight deadlines
- Fluent in English (written and spoken), with excellent communication and stakeholder management abilities
- Experience resolving escalations, collaborating cross-functionally, and influencing without authority
- High attention to detail and strong critical thinking skills
- Proficiency in Salesforce; familiarity with Zendesk and/or NetSuite a plus
- Adaptable, resourceful, and proactive in a dynamic, fast-growing environment
An ideal candidate also has:
- Experience supporting Enterprise-level customers and navigating B2B procurement workflows
- Background in project management or process improvement initiatives
- Familiarity with quote-to-cash processes and systems integration