Rental Assistant Coordinator

About the Role

Virtual Wizards is hiring a Rental Assistant Coordinator on behalf of a fast-growing real estate technology platform that is changing the way rental properties are managed. This platform provides rental owners with a flexible solution to manage their properties from anywhere in the world through a SaaS platform and a marketplace of real estate agents.

We are looking for a motivated operations professional with a strong desire to work directly with customers and solve real-world problems. Your work will directly impact the lives of people searching for their next home and the owners bringing those homes to market. In this role, you will play a crucial part in ensuring the smooth handling of pre-eviction processes and safeguarding the interests of both landlords and tenants.

This is a fast-paced, high-impact environment. If you thrive on solving complex problems, taking ownership, and making a tangible difference in people's lives, this role is for you.

Responsibilities

• Serve as the first line of communication by managing and responding to Rental Assistant messages from landlords and tenants in a timely, empathetic, and accurate manner
• Demonstrate a proactive and solutions-oriented mindset, identifying the best path forward for each user and taking ownership to drive resolution
• Collaborate cross-functionally with internal teams including Support, Product, and Engineering to escalate and troubleshoot system-related issues affecting workflows and user experience
• Navigate and utilize the property management platform with confidence to guide users through various processes and provide tailored, accurate assistance
• Act as a subject matter expert on the Rental Assistant offering delivering clear guidance to internal team members and ensuring alignment on process and policy

Requirements

• Exceptional problem-solving skills with the ability to understand and address the underlying concerns of landlords and tenants navigating difficult situations
• Strong organizational skills with the ability to manage multiple cases simultaneously, prioritize effectively, and meet deadlines consistently
• Flexibility to adapt to changing priorities and handle interruptions while maintaining a high level of attention to detail
• Proficiency in software tools relevant to property management, legal documentation, and customer support, familiarity with document creation and e-signature platforms is a strong advantage
• Excellent written and verbal communication skills in English with a customer-centric approach to every interaction
• Analytical mindset with the ability to troubleshoot issues independently and propose effective, practical solutions
• Commitment to upholding high ethical standards and ensuring compliance with legal regulations across multiple jurisdictions, which may vary by state
• Ability to excel in fast-paced, evolving environments with a strong work ethic and adaptability to meet dynamic operational demands

About the Industry

Property management is a $52B industry that has seen little innovation in over 100 years. Over 72% of rental properties are not managed by third-party companies, the majority of rental owners want a more flexible, transparent alternative to traditional management. This platform exists to make residential real estate better for everyone involved: owners, leasing agents, managers, and tenants.

Engagement Details

This position is being recruited and placed by Virtual Wizards, a direct placement agency connecting exceptional LATAM talent with growing companies across real estate, property management, and technology.