Technical Support Engineer

Location: Mexico (Remote)
Job Type: Full-Time | Intermediate Level
Schedule Flexibility: Includes shifts and weekend availability

About the Company

Our client, Onebeat, is a leading provider of real-time retail and supply chain optimization technologies. They partner with top global retailers to improve operational efficiency, responsiveness, and customer satisfaction through innovative software solutions.

As Onebeat continues its expansion across Latin America, we are seeking a highly motivated and technically skilled Technical Support Engineer to join their growing global support team.

Role Overview

In this role, you will support Onebeat's customers by resolving technical issues, assisting with installations, and working closely with internal engineering teams to ensure smooth product performance. The ideal candidate will combine strong technical knowledge with excellent customer service skills and adaptability in a dynamic environment.

Key Responsibilities

• Provide responsive and high-quality technical support to customers in the LATAM region
  
• Assist users with software installations, configurations, and troubleshooting
  
• Diagnose and resolve technical issues via remote desktop support tools
  
• Escalate complex problems to the software development or engineering teams as needed
  
• Maintain accurate records of customer interactions and issue resolutions
  
• Collaborate with cross-functional teams to drive issue resolution and continuous improvement
  
  

Candidate Requirements

• Minimum of 2 years’ experience in a technical support, help desk, or customer-facing engineering role
  
• Proficiency in MS SQL and working knowledge of Python (both are required)
  
• Bachelor’s degree in Industrial Engineering, Computer Science, or a related field (preferred but not mandatory)
  
• High proficiency in English (spoken and written)
  
• Strong problem-solving abilities and a proactive, self-motivated attitude
  
• Ability to work independently in a fast-paced, self-learning environment
  
• Willingness to work flexible hours, including weekends and shifts
  
  

Preferred Qualifications

• Experience working in retail technology or supply chain environments
  
• Familiarity with cloud platforms (e.g., AWS, Azure) and big data technologies
  
• Retail experience is a plus
• Familiarity with supply chain systems is a significant advantage
• Spanish or Portuguese proficiency is a plus
  
  

Why Join Onebeat

• Work with a global tech leader transforming the retail space
  
• Contribute to mission-critical systems used by major retailers worldwide
  
• Be part of a diverse, inclusive, and innovation-driven culture
  
• Opportunity to develop technical and communication skills in a high-impact environment