Tenant Communication & Maintenance Coordinator (Part-Time) – LATAM

Tenant Communication & Maintenance Coordinator (Part-Time) – Remote (LATAM)

Compensation: $600 – $800 USD/month

Schedule: 20 hours/week (with growth to full-time)

Timezone: Must overlap with 8:00 AM – 5:00 PM Pacific Time

Location: Remote (LATAM)

About the Role

Virtual Wizards is hiring a Tenant Communication & Maintenance Coordinator for a property management company.

This is a frontline role where you’ll handle tenant and prospect communication, coordinate maintenance requests, and support leasing inquiries.

You’ll be the first point of contact, so strong communication and the ability to take ownership are key.

What You’ll Do

• Answer inbound calls and texts from tenants and prospects
• Manage communication through a system where AI handles intake and you handle follow-up
• Create and manage maintenance work orders (Buildium or similar)
• Coordinate with vendors and tenants to schedule repairs
• Follow up to ensure issues are fully resolved
• Assist prospective tenants with leasing inquiries and showings
• Keep systems and communication logs organized and up to date

What We’re Looking For

• Strong English communication (C1–C2 level)
• Experience in customer support, call handling, or tenant communication
• Familiarity with property management tools (Buildium, AppFolio, etc.) is a plus
• Ability to think independently and not rely on scripts
• Comfortable handling both tenants and prospects
• Organized and detail-oriented

Nice to Have

• Bilingual (English + Spanish)
• Experience with maintenance coordination
• Experience in leasing or property management

What Success Looks Like

• Fast, clear responses to all tenant and prospect inquiries
• Maintenance issues are handled and closed out properly
• Prospective tenants are guided toward showings
• Minimal need for supervision

Growth Opportunity

This role starts part-time and can grow into full-time as call volume and responsibilities increase.

If you’re someone who communicates well, takes ownership, and moves fast — we’d love to hear from you.