Tenant Liaison

Job Title: Tenant Liaison, Insurance Specialist
Location: Remote 
Schedule: Full-Time | Hours: 8:30 AM – 5:00 PM PST

At Virtual Wizards, we specialize in connecting top-tier remote talent across Latin America with growing companies in the U.S. We’re currently hiring on behalf of one of our clients — a dynamic and fast-paced residential property management company that’s committed to delivering exceptional service to tenants, property owners, and vendors. Their team values clear communication, reliability, and proactive problem-solving, and they foster a supportive, collaborative work environment.

Position Summary

We’re looking for a Tenant Liaison (Remote) to join our client’s growing team. This role is central to tenant relations and lease compliance across all their regions. You’ll be the go-to point of contact for tenant inquiries and responsible for managing sensitive communications, coordinating lease insurance updates, and handling property-related notices.

The ideal candidate is highly organized, detail-oriented, and an empathetic communicator who can navigate tough conversations with professionalism and care. You’ll also need to manage and track various insurance-related processes efficiently.

If you’re someone who thrives in a fast-paced environment, is confident in your ability to juggle multiple tasks, and genuinely enjoys helping people — we’d love to hear from you.

Key Responsibilities:

Tenant Relations and Lease Management

• Serve as the primary point of contact for tenant communications across all regions
• Address and resolve tenant matters in a timely, professional manner
• Identify, document, and process lease violations
• Prepare, issue, and track lease addendums
• Process and manage notices to vacate

Insurance Oversight

• Maintain up-to-date tenant insurance records and follow up as needed
• Manage enrollment and compliance for Property Damage Liability Waiver (PDLW)
• Track, file, and oversee resolution of PDLW claims
• Ensure current and accurate insurance documentation for property owners
• Coordinate and manage Surevestor enrollment and updates
• Maintain updated insurance information for approved vendors

General Administrative Duties

• Assist with phone support and route calls appropriately
• Collaborate with internal departments to ensure consistency and accuracy in lease and insurance documentation
• Maintain digital records and ensure compliance with company policies and industry standards

Qualifications:

• Prior experience in property management, leasing, or insurance preferred
• Strong written and verbal communication skills
• Highly organized and detail-oriented
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with property management software, CRM systems, and GSuite
• Self-motivated with the ability to work independently and remotely

If you're passionate about delivering exceptional service and thrive in a remote work environment, we'd love to hear from you.