Account Manager/Order Fulfillment (Remote - LATAM)

Work Arrangement: Fully Remote (Must Overlap with US Time Zones)

Job Type: Independent Contractor, Full-time

Salary Range: $18,000 USD per year

Work Schedule: TBD, aligned with US time zones

Location: Remote, open to candidates in LATAM

Holidays Observed: U.S. Holidays

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch Here

Why Work With Us?

We're not just another recruiting firm — we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Client

Our client is a tech-enabled platform that powers the operations behind branded merchandise and promotional products. They serve agencies, marketing teams, and direct-to-consumer brands by streamlining the ordering, quoting, and fulfillment workflows. Their platform connects customers to a vetted network of merchandise vendors, helping brands execute on high-volume promotional projects with speed, transparency, and scalability.

Position Overview

Our partner is looking for a sharp, detail-oriented Account Manager/Order Fulfillment Manager to join their team and oversee key customer accounts on their platform. This person will be responsible for reviewing incoming orders, coordinating fulfillment with vendors, and ensuring smooth execution from start to finish. You’ll own day-to-day account operations while collaborating closely with internal teams to resolve issues and deliver excellent service.

Key Responsibilities

Priority: Vendor-side account management

• Manage high-value client accounts
• Review, edit, and process orders placed on the platform
• Route orders to appropriate vendors and oversee fulfillment workflows
• Communicate with clients via email/Slack as needed
• Handle escalations (e.g., delays, product issues) with internal support
• Maintain accuracy across order details and documentation
• Ensure timely execution of all project milestones
• Contribute to continuous process improvement
• Review project requests from clients and configure projects/quotes on the platform

Non-Negotiables:

• 2–4 years experience in account/project/order management for Promotional Products/Branded Merchandise
• Must have at least 1+ year of experience in branded merchandise or promotional product workflows
• B2B account management
• Strong communication skills in English (written & verbal)
• Highly organized with sharp attention to detail
• Comfortable working autonomously in a fast-paced remote setting
• Proficient in basic platforms/tools (Google Workspace, Slack, etc.)
• US time zone availability required
  

Nice-to-Haves:

• Prior experience in merchandise, supply chain, or production
• Working knowledge of Adobe Photoshop and/or Illustrator

• Remote Work: Fully remote — work from anywhere
• Retention Bonuses: At 3, 6, 9, and 12 months
• Community Perks: Annual retreat with other Pearl contractors
• Learning & Development: Ongoing access to resources for professional growth
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Hiring Process

1. Application
2. Screening
3. Initial Interview
4. Skills Assessment
5. Final Interview
6. Job Offer
7. Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.