Bilingual Front Desk Coordinator

Behavioral Health Private Practice

Full-Time | Monday–Friday 8:00 AM – 5:00 PM (1-hour lunch)

Open to Saturdays as needed

About the Practice

We are a growing behavioral health private practice committed to delivering compassionate, patient-centered mental health care. Our operations prioritize structure, accountability, revenue protection, and professional communication.

This role is critical to our success. We are looking for a long-term team member who wants stability, ownership, and growth within a structured environment.

Role Overview

The Bilingual Front Desk Coordinator serves as the operational backbone of the practice.

This is not a task-only role. This position requires ownership, attention to detail, emotional regulation, and the ability to operate independently.

You will protect provider productivity, stabilize workflows, ensure accurate insurance verification, reduce billing errors, and deliver HIPAA-compliant communication across all patient and referral touchpoints.

Spanish-English fluency is strongly preferred due to our patient population.

Core Responsibilities (Must Own From Day One)

1. Professional Communication (Central Hub)

• Serve as the primary communication point for patients, insurance representatives, referral partners, and internal staff
• Maintain HIPAA compliance at all times
• Provide same-day responses whenever possible
• Ensure clear, consistent messaging
• Prevent communication breakdowns or complaints

2. Scheduling & Workflow Control

• Maintain accurate provider schedules
• Manage cancellations, reschedules, and no-show reduction
• Ensure intakes are complete prior to appointments
• Identify and prevent workflow bottlenecks
• Protect provider productivity through proactive coordination

3. Insurance Eligibility & Revenue Protection

• Verify insurance coverage before appointments
• Confirm authorization requirements
• Accurately document benefits in ICANotes (EHR)
• Track prior authorizations
• Identify denial patterns and reduce billing errors
• Communicate clearly with billing partners

60–90 Day Success Benchmarks

0–30 Days

• Achieve proficiency in ICANotes
• Stabilize scheduling and intake workflows
• Demonstrate accurate eligibility verification
• Organize referral tracking
• Require minimal supervision by Day 30

30–60 Days

• Improve intake checklists and SOPs
• Strengthen verification scripts and communication templates
• Reduce administrative errors
• Monitor denial trends
• Document referral outreach consistently

60–90 Days

• Operate independently
• Maintain organized dashboards
• Anticipate workflow gaps
• Protect provider productivity
• Improve revenue cycle stability
• Contribute to at least one growth initiative

By Day 90, the practice should run more efficiently than before hire.

Required Qualifications

• Experience in healthcare administration or medical front desk
• Insurance eligibility verification experience
• Familiarity with prior authorizations
• Strong organizational skills
• Excellent communication skills
• High attention to detail
• Ability to work independently
• Professional and calm under pressure

Strongly Preferred

• Behavioral health experience
• ICANotes or similar EHR experience
• Revenue cycle exposure
• Spanish-English bilingual fluency
• SOP development experience

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
• Open to Saturdays as needed
• Full-time commitment required