About the Client:
The client is a long-established plumbing supply company specializing in high-performance water storage solutions, including pre-pressurized well tanks and thermal expansion tanks. Their products are engineered to enhance pump efficiency, reduce energy consumption, and ensure long-term reliability, featuring FDA-grade liners and corrosion-resistant construction. With a commitment to quality and durability, the client serves a growing customer base of residential and professional clients across the U.S.
About the Role:
We’re seeking a fluent English/Spanish-speaking Virtual Assistant to join our team full-time. The ideal candidate will provide support in administrative tasks, customer service, and inventory management, helping us streamline our operations and deliver excellent service to all our customers.
Key Responsibilities - Answer and screen phone calls via VoIP system (e.g., RingCentral, Grasshopper)
- Process stock orders and manage inventory using Lightspeed Retail X POS
- Maintain and update CRM records in ActiveCampaign
- Translate customer communications (written and verbal) between English and Spanish
- Conduct research and prepare basic presentations as needed
- Perform general data entry, spreadsheet management, and document creation
- Communicate with vendors and assist in order tracking
- Work independently with consistent task follow-through
Required Qualifications - Fluency in both English and Spanish (verbal and written)
- Prior experience in administrative support or virtual assistant roles
- Familiarity with POS and CRM systems (Lightspeed and ActiveCampaign preferred)
- Comfortable handling inventory and communicating with vendors
- Strong written and verbal communication skills, especially on the phone
- Tech-savvy with the ability to learn new software quickly
- Organized, proactive, and reliable
- Experience using time-tracking tools like Hubstaff is a plus
Tools You'll Use - Lightspeed Retail X POS (inventory management)
ActiveCampaign CRM - VoIP phone system (e.g., RingCentral or Grasshopper)
- Productivity software (Google Workspace, Microsoft Office)
- Time-tracking tools (Hubstaff or similar)
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