Ready to join the future of work?
Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎
Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩
The Global EOR Client Support Team Manager is a key role in ensuring that our Client Support Team delivers an exceptional experience for our clients.
This exciting role will be responsible for supervising, guiding, and motivating a team focused on our client experience. You will be there to encourage colleagues to work together and ensure they’re delivering an exceptional client experience.
- Responsible for Client experience and satisfaction to retain business and grow opportunities. As part of the Customer Service Leadership Team, establish and develop processes to enhance the client experience. Act as escalation point to manage Client escalations & expectations.
- Responsible for team members, with review/approval responsibility for assigned Customer Service operations activities.
- Manages the growth and success of the team. Highlights training needs and provides coaching. Hold regular team meetings to review successes and challenges. Complete employee evaluations.
- Plan, schedule, and review workload and team capacity to make sure targets are being met on a cost-effective basis. Listen to team members’ feedback and resolve any issues or conflicts. Plan and organize team building activities
- Measure, report & hold the team accountable for key performance indicators (KPIs), set quarterly objectives for the team aligning with department goals.
- Work with the Sr Operations Manager to develop the GEO Client Support model to be scalable in line with budget target. Assist with special projects as assigned.
What do we require from you?
- At least 3 years of experience as a manager in Customer Service
- Experience of managing people across different countries. Outstanding customer service and interpersonal skills
- Be able to plan and manage at both a strategic and operational level. In-depth knowledge of performance metrics, KPI driven
- Critical thinker and problem-solving skills
- Strong analytical skills and attention to detail
- Sense of ownership and pride in your performance and its impact on company’s success
Who we are and what we do:
Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️
Our Global Benefits
- 👨💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
- 🧑🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
- 🎁 2 Charitable Days: Contribute to causes you believe in.
- 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
- 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
- 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.
Why become a Guardian:
- ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Next Steps:
To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!
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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.