Customer Service Representative at Freightera Logistics (Remote Position - Argentina)
FreighteraThis is a remote position, a great opportunity for a focused and motivated person that fits the position’s requirements and Freightera culture. Freightera is a Vancouver, BC startup on a mission to make freight easy, accessible and green, the 2019 third fastest-growing company in BC according to Business in Vancouver, and the winner of many other awards. We are recruiting A-players only, people with a growth mindset and desire to perform, learn and get better.
Freightera works like Expedia for freight. Business shippers compare freight rates from hundreds of carriers in North America. Our system searches over 20 billion lanes and provides the best available rates instantly so shipments can be booked online right away. We specialize in shipping LTL and FTL freight and we are looking for the right CUSTOMER SERVICE / CLIENT CARE SUPPORT person to join our 5-star team!
Responsibilities
Welcoming new clients onto the platform
Dealing with client requests via phone, live chat or email and in a timely manner
Managing tickets regarding shipping issues and requests
Following up with existing clients by phone or email
Providing excellent customer service and technical support
Demonstrating empathy by listening attentively to customer concerns
Ensuring that all customer care needs are resolved in a timely fashion
Maintaining high customer satisfaction ratings and service level agreements
Requirements
Warm, empathetic personality
Drive for continuous improvement
Fluency in English and Spanish
Excellent communication skills
Great time-management skills
Great team-working skills
Able to work under pressure and handle stress
Strong ability to multitask
Strong computer skills
Being reliable, professional and positive
Ability to work independently and remotely
Working on Pacific Standard time- Residing in Mexico
Experience with sales / service software like Zendesk, chats, CRMs - a plus
Prior experience in the shipping industry is a plus
Fluent in French and / or Mandarin is an asset
We offer
Work in a dynamic environment
Free expression of opinions and ideas, inspiring creativity and innovation
Experience of a start-up culture
Job progression and professional development
Great team with an awesome company culture
Employee stock ownership plan (ESOP)
We welcome all qualified applications and will contact shortlisted candidates only.