Operations Coordinator

Remote – Latin America
1,800–2,000 USD/month | Full-time Contractor
Monday–Friday | 9:00 AM–6:00 PM Pacific

About the Role

Our Cllient is a virtual education company serving nearly 400 families and 20+ teachers.

We're looking for an Operations Coordinator to own our day-to-day operations, support families and teachers, manage the CEO's inbox, and build systems that help the company scale.

This is a high-ownership role for someone who enjoys solving problems, improving processes, and making things run better.

There is a clear path to Operations Manager as the company grows.

What You'll Do

Family & Teacher Support

• Manage email, phone, website chat and Slack
• Respond quickly to family and teacher questions
• Support teachers with classroom, Zoom and access issues
• Coordinate teacher absences, makeups and roster changes
• Handle the CEO's inbox and daily priorities

Operations & Logistics

• Coordinate class launches, schedules and events
• Manage registration, transfers, credits and payment-related issues
• Coordinate ESA/charter registration requests
• Make sure families have correct class information and links
• Ensure weekly family updates are sent

Systems & Automation

• Manage tools such as Zoho, Active, Slack, Google Workspace and Make
• Build workflows and automations using Make, Zapier, AI or similar tools
• Create SOPs and Loom walkthroughs
• Track projects, deadlines and recurring tasks
• Identify recurring problems and fix the root cause

We're Looking For

Required:

• 3+ years of operations or related experience
• Experience owning processes from start to finish
• Experience supporting an executive or founder
• Customer support experience, including phone and live chat
• Experience with a CRM, help desk or project-management system
• Experience building workflows, automations or AI-powered processes
• Strong project-management and organizational skills
• Excellent written and spoken English (C1+)
• Strong spreadsheet skills
• Comfortable working independently and making decisions
• Available 9 AM–6 PM Pacific, Monday–Friday

Bonus:

• Zoho experience
• Make, Zapier or n8n
• AI agent experience
• Education or customer-facing experience

The Person We're Looking For

You're someone who:

• Takes ownership without being chased
• Thinks in systems, not just tasks
• Stays calm when multiple things happen at once
• Communicates clearly and warmly
• Brings solutions, not just problems
• Looks for ways to automate repetitive work
• Can build something and then teach someone else to run it

Growth Path

You'll initially own the daily operation. As you document the front desk, build the systems and train a Family Support Assistant, you'll transition into Operations Manager, focusing more on systems, projects and operational improvement.