Operations Manager

Job Title: Operations Manager

Location: Remote (Nicaragua)

Type: Full-Time

Salary: $1,900 – $2,400 USD/month (based on experience)

About the Role

We’re hiring an Operations Manager to help run and scale day-to-day operations for a fast-growing U.S.-based SaaS company.

This is not a passive management role.

You won’t just oversee teams, you’ll be in the details, fixing problems, building systems, and driving performance across the board.

If you’re the type of person who raises standards, holds people accountable, and jumps in when things break, this role is for you.

What You’ll Own

You’ll be responsible for keeping operations running smoothly, efficiently, and at a high standard.

Team Leadership & Performance

• Manage and lead multiple teams (20+ people)
• Set clear expectations, KPIs, and performance benchmarks
• Hold team members accountable to output and quality
• Identify gaps in performance and address them quickly

Execution & Day-to-Day Operations

• Oversee daily workflows and ensure tasks are completed on time
• Step in when needed to unblock issues or handle critical tasks
• Maintain high execution standards across all functions

Process & Systems

• Build, improve, and document operational processes
• Identify inefficiencies and implement scalable solutions
• Create structure where there is chaos

Problem Solving

• Act as the go-to person when issues arise
• Make fast, sound decisions under pressure
• Own outcomes, not just tasks

Cross-Team Coordination

• Work closely with leadership and other departments
• Ensure alignment across teams and priorities
• Improve communication and visibility across operations

What We’re Looking For

We’re looking for a true operator — not just a manager.

You should:

• Have experience managing teams (ideally 20+ people)
• Be extremely organized and process-driven
• Have high standards for execution and accountability
• Be comfortable getting into the weeds when needed
• Be proactive, you don’t wait to be told what to do
• Be a strong communicator in English (C1+)
• Be comfortable working U.S. hours in a fast-paced environment

Nice to Have

• Experience in SaaS or tech environments
• Background in operations, customer support, or service teams
• Experience building workflows, SOPs, or internal systems
• Familiarity with tools like CRMs, project management platforms, or automation tools

What Success Looks Like

• Teams are aligned, accountable, and performing
• Operations run smoothly without constant oversight
• Problems are identified and solved quickly
• Processes are clear, documented, and improving over time
• Leadership trusts you to own and execute

Why This Role

This is an opportunity to step into a high-impact role where your work directly affects how the company operates and scales.

You’ll have ownership, autonomy, and the ability to build something that actually works.