Repair Coordinator

Job Title: Repair Coordinator (Remote – Nicaragua)

Company: Virtual Wizards

Location: Remote from Nicaragua

Type: Full-Time

Language Requirement: C1+ English

About Virtual Wizards

Virtual Wizards is a staffing agency that partners with fast-growing U.S. companies to provide high-performing remote talent from Latin America. Our mission is to connect exceptional professionals with companies that value quality, reliability, and innovation.

We’re proud of our remote-first culture and inclusive environment. You’ll work alongside global team members with opportunities for growth, promotion, and leadership.

About the Role

We’re hiring a Repair Coordinator to support one of our U.S.-based clients in the property management industry. This is a vital operations role that ensures repair and maintenance requests are handled efficiently and professionally for both landlords and tenants.

The ideal candidate has a strong background in repair coordination, customer service, and task management, and understands how to troubleshoot home repair issues. If you’re organized, proactive, and comfortable working in a fast-paced remote environment, we want to hear from you.

Key Responsibilities

• Manage repair and maintenance requests for rental properties
• Serve as the point of contact between landlords, tenants, and service professionals
• Troubleshoot basic repair issues and determine appropriate solutions
• Dispatch electricians, plumbers, and other vendors as needed
• Track and follow up on open work orders through to resolution
• Maintain accurate logs of all communication and repairs in the system
• Take inbound and outbound calls with professionalism and empathy
• Monitor workflow to ensure all tasks are completed on time
• Recommend ways to improve and automate processes
• Assist with creating documentation to support team operations
• Communicate with the team about delays, escalations, or vendor issues

Requirements

We’re looking for someone who:

• Has 3–6 years of experience in repair coordination or property management
• Speaks and writes English at a C1 level or higher
• Understands typical home repair categories (plumbing, electrical, HVAC, etc.)
• Is highly organized and capable of managing multiple tasks at once
• Has excellent communication and customer service skills
• Is comfortable making and receiving phone calls in English
• Can work with CRMs, task management tools, and other operational platforms
• Has strong problem-solving skills and can work independently
• Is proactive, detail-oriented, and process-driven

Bonus Points If You Have:

• Experience working with U.S.-based landlords, tenants, or service vendors
• Familiarity with property management or maintenance coordination software
• A background in project or task management

What We Offer

• Competitive salary
• Remote-first work environment
• Career growth and promotion opportunities
• Supportive international team culture

Ready to join a growing remote team that values efficiency and customer care? Apply now and start your journey with Virtual Wizards.