Client Success Manager (with PMO Expertise)

Client Success Manager (with PMO Expertise)
Location: Remote
Type: Full-Time
Reports to: VP of Operations / Director of Customer Success

The Opportunity

We’re looking for strategic operators who know how to lead, build, and scale. If you have 5–10 years of real PMO or project management experience and can apply it to client operations, onboarding, and retention, this is your role.

At Call Center Doctors, we’re not hiring account babysitters. We’re hiring builders, Client Success Managers who will architect and own the post-sale experience for 10–20 key accounts. This role isn’t about keeping clients “happy.” It’s about delivering results, removing friction, and building scalable systems for success.

Within 60 days, you’ll be expected to bring structure to chaos, implement workflows, and take full ownership of client satisfaction metrics.

Why This Role Matters

• 🛠️ Own the Function – You’ll build from scratch, not inherit someone else’s mess.
• 📈 Make it Scalable – We’re aiming for 10x growth in 5 years. You’ll help us get there.
• 🤖 Use Smart Tools – ClickUp, CRMs, dashboards, and AI-powered workflows.
• 🌎 Work Anywhere – Fully remote, with performance-based compensation.
• 🚀 Fast-Track Your Career – High performance in this role = leadership pipeline.
  

What You’ll Do

• PMO-Style Operations
  Build and refine processes, SOPs, and templates using ClickUp (or equivalent PM tools).
• Client Portfolio Management
  Own the success of 10–20 high-impact B2B accounts (mostly in solar and roofing industries).
• Retention & Growth
  Reduce churn, drive adoption, and increase client lifetime value.
• Onboarding & Activation
  Design and lead onboarding experiences that set clients up for measurable success.
• KPI & SLA Management
  Track and improve metrics like NPS, CSAT, retention rate, and time-to-value.
• Cross-Functional Collaboration
  Work with Sales, Recruiting, Tech, and Product to resolve issues and deliver results.
• Issue Resolution & Escalation
  Identify recurring problems, perform root-cause analysis, and implement scalable solutions.
• AI & Automation
  Leverage AI tools to optimize communication, task management, and reporting.

What You Bring

✅ 5–10 years of Project Management Office (PMO) or Customer Success leadership experience
✅ Background in B2B SaaS, tech services, call centers, or enterprise operations
✅ Proven ability to build systems and processes from the ground up
✅ Hands-on experience with ClickUp, Asana, or similar project management tools
✅ Agile, Scrum, or other structured delivery frameworks
✅ Clear communicator, even under pressure
✅ Comfortable with data, dashboards, and tech workflows
✅ Native or near-native English fluency
✅ A problem-solving mindset with a bias for action
✅ The hardware to perform: High-end PC, pro headset, stable connection, quiet workspace

Who Should Not Apply

🚫 You’ve never worked in structured project or client operations
🚫 You rely on others to tell you what to do
🚫 You struggle to adapt in high-growth, high-stakes environments
🚫 You’re not fluent in English
🚫 You’re not technical or familiar with AI tools

What We Offer

Salary of $15 USD/Hr.
 Fully remote work with flexibility
 A fast-learning environment with mentorship from executive leaders
Opportunities for growth into Senior CSM or Director roles, medium term
The chance to build systems that will define how we scale to $100M+

Are You the One?

This is a builder’s role. You will be trusted, challenged, and empowered. If you thrive in high-speed environments and love solving problems through structure… let’s talk.

to become part of a company that’s scaling fast and investing in top-tier talent.